Shipping & Delivery Information
The order before being shipped has to go through the manufacturing process (printing and sewing) and it takes some time (usually from 5 to 10 business days).
|Delivery Option||Rates||Delivery Time|
|Standard Shipping (Worldwide)||$4.99||12-15 Days|
|Express Shipping ( Worldwide)||$24.99||7-10 Days|
Note: The shipping time above DO NOT includes manufacturing process.
We apologize if after 60 days of purchase and you still have not received the product, please contact us immediately, this case is prioritized handling
As soon as the order is shipped, a tracking code will automatically be sent to you to track the shipping process, please check your email inbox provided in your order.
Why isn't the tracking data showing on your tracking number?
Tracking code may take up to 7 days for US order (and up to 10 days for other countries order) after an order has been processed for tracking data to show.
DUTIES & CUSTOM
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. However, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.
As charges are individually assessed by your country's officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.
PACKAGE RETURNED TO SENDER – WRONG ADDRESS
Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge Tartan Clans for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, Tartan Clans will only shoulder 50% of the total amount of the product cost as a refund credit back to your account.
PACKAGE RETURNED TO SENDER – CUSTOM FEES NOT PAID
Orders that will be tagged as returned to sender due to custom fees not paid, Tartan Clans will only shoulder 50% of the total amount as a refund credit back to your account.
Contact us if you have any questions via email email@example.com.